Returns & Refund Policy

At Alvane, your satisfaction is our priority. We designed this policy to be clear and fair, while protecting the quality and hygiene of our skincare products.

90-Day Money-Back Guarantee

You have 90 days from the day you receive your order to try your Alvane products. If you are not satisfied, contact us and we will refund your order in full.

If your order contains several bottles, please send back the unopened ones. You can keep the bottle you have opened.

Right to Cancel (United Kingdom)

If you live in the United Kingdom, you can also cancel your order within 14 days of receiving it, without giving a reason. To do so, fill in our cancellation form or email us at contact@tryalvane.com.

Return Conditions

Unopened products: Changed your mind? Return them in their original condition and packaging, and we will refund you in full.

Opened products: We encourage you to use your serum as directed for a few weeks, because this is how you will see its results. If you are not happy with it, contact our customer care team. In many cases, a small change in how you apply it makes a real difference.

Our team may ask you for:

• A few photos of the product
• A short description of how you used it

We review your request within 48 hours.

Natural Variations

Small variations in color, scent or texture, and in the look of the silk filaments, can occur from one batch to another. They do not affect the quality or the safety of the product and are not a reason for a return.

Skin Reactions

We recommend testing the product on a small area of skin before the first use. If you notice any irritation, stop using it and contact us: you will be refunded under our 90-day guarantee.

How to Request a Return

Email us at contact@tryalvane.com with your order number. Our team replies within 48 hours with instructions for your situation.

Return Shipping

Return shipping costs are paid by the customer. If a product arrives damaged or defective, Alvane covers the return shipping costs.

Refund Timeline

Once your return is received and checked:

• You receive a confirmation email within 3 business days.
• The refund is issued to your original payment method.
• It appears on your account within 5 to 10 business days, depending on your bank.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Questions about a return? Write to us at contact@tryalvane.com.